Everybody Hurts: Content for Kindness

Last month, I gave the most difficult talk I've ever given. It's about something I've been thinking a lot about recently: making our content and design work for people who don't fit our narrow perception of "normal." Here's the description: We all want interfaces that feel human—where the content is friendly and everything flows right along. But … Continue reading Everybody Hurts: Content for Kindness

Change is hard. But it’s our job.

In May of 2011, I came home from the best conference I’d ever attended, took a deep breath, and decided dammit, I’m gonna blog about content strategy. It was now or never, I figured. I’m glad I did. So last week, I took the stage at Confab myself, tackling a topic that’s been on my mind … Continue reading Change is hard. But it’s our job.

Thankful, tired, ready: My midyear update

About a year ago I wrote a little post that asked some big questions about what responsive design, mobile, and the ongoing flood of new, weird devices meant for content. And then I spent a year thinking about it. I wish I could tell you that I have all the answers now. I can’t. But … Continue reading Thankful, tired, ready: My midyear update

Workshop: Structured content and organizational change

When I first started working on flexible, future-ready content, I spent a lot of time thinking about the content itself: what it means, why it’s important, and how to structure it so those things stay intact across devices and channels. But then I realized. Tearing down WYSIWYGs and building content models are critical, but they’re … Continue reading Workshop: Structured content and organizational change

Lightning in London: On Speaking, Very Quickly, at CS Forum

Close to two weeks ago now (dude, I’ve been busy), I joined 200+ other content strategists and related web nerds for the 2011 Content Strategy Forum. Held in London, this was the event’s sophomore effort, and my second time attending as well. Even more exciting than an excuse to use my passport, I also got … Continue reading Lightning in London: On Speaking, Very Quickly, at CS Forum

Wrapping up a vacation, unwrapping a sense of purpose: Or, my time with CS London

A couple weeks ago, at the tail end of an 18-day family reunion/beer vacation/work trip across Europe, I joined the London content strategy crowd for an evening of lightning talks covering takeaways from May’s Confab conference and looks forward to September’s CS Forum. For five (in my case, very rushed) minutes each, eight of us … Continue reading Wrapping up a vacation, unwrapping a sense of purpose: Or, my time with CS London