Everybody Hurts: Content for Kindness

Last month, I gave the most difficult talk I've ever given. It's about something I've been thinking a lot about recently: making our content and design work for people who don't fit our narrow perception of "normal." Here's the description: We all want interfaces that feel human—where the content is friendly and everything flows right along. But … Continue reading Everybody Hurts: Content for Kindness

Personal Histories

It's the summer of 2014, and I’m sitting in the consul’s office filling out form after form proving my right to German citizenship: filing notarized birth certificates, declaring my mother’s birthplace, documenting my parents’ marriage. Ich bin das __ Kind meiner Mutter, one form says: “I am the __ child of my mother.” My pen … Continue reading Personal Histories

Consuming Content vs. Loving Language

Content strategists are known for caring deeply about words. So it’s no surprise that when opinions on language start flying across the internet, we’re quick to take sides. It’s been happening a lot lately—most recently, for me, when a certain well-loved rabble-rouser tweeted loud about the terminology many of us use regularly: In case you’re … Continue reading Consuming Content vs. Loving Language